Making WordPress Run Smoothly.

Terms of Service

WPSimplifyd Services Overview

01. Introduction

WPSimplifyd, keeps your WordPress site running smoothly, securely, and stress-free — so you can focus on your business, not tech headaches.

02. Services Provided

WordPress Maintenance (Included with Plan)

Here’s what’s covered to keep your site humming along:

  • Safe updates to WordPress core, plugins, and themes (human-tested — not automated)
  • Uptime and performance monitoring
  • Daily offsite backups
  • Security scans and threat response
  • Server software (PHP/MySQL) compatibility checks
  • Broken link and formatting fixes
  • Light content changes (e.g., swapping images, updating phone numbers)
  • Monthly review of your site’s content, UX, SEO, and conversion flow
  • Key performance insights and emailed reports
  • WordPress Security (Included with Plan)

WPSimplfyd uses premium, trusted tools and plugins to:

  • Deter brute-force attacks
  • Scan for and remove malware (when possible)
  • Patch known plugin or theme vulnerabilities
  • Reduce bot traffic and mitigate risks from expired third-party plugin licenses

WordPress Support (Includes 1 Hour Per Month)

Each plan includes up to 1 hour of expert support every 30 days — consulting, design, or development — aligned with WPSimplifyd’s Phased Approach.

Support may include:

Consulting + Strategy

  • Planning site improvements
  • Strategy sessions or audits
  • Content or SEO guidance
  • Light copy edits for UX/search visibility

Design + UX

  • Homepage or layout refinements
  • Mobile adjustments
  • Styling tweaks to match your brand
  • Visual cleanup or accessibility improvements

Development + Fixes

  • Bug fixes or plugin troubleshooting
  • Page speed optimization
  • Emergency rescue work (minor issues)
  • Custom functionality updates or tweaks

Note: If a task takes longer than 15 minutes, involves strategy, or requires code, it counts toward your support hour. Unused time does not roll over.

03. Response Time

WPSimplifyd responds to emails in the order they’re received — usually within 24 hours.

Hours: Monday to Friday, 9am–5pm CST (excluding holidays)

Contact: support@wpsimplifyd.com

04. Estimates & Timelines

WPSimplifyd aims to be accurate and transparent:

  • No free estimates — some tasks require discovery first
  • Some projects require doing 25–50% of the work to assess scope
  • Delays often stem from missing content, client response times, or inherited site issues
  • Timelines are estimates, not guarantees

05. Payment Terms

  • Billed monthly via Stripe
  • Each month includes up to 1 hour of expert support
  • Additional time is billed at $100/hr (invoiced 1st and 15th)
  • Payment is due within 7 days
  • Late frequently? Prepayment may be required
  • Texas clients: Provide sales tax exemption documentation or sales tax will be applied

06. Termination of Services

  • No setup fee for new clients (yay!)
  • Cancel anytime — no refunds or prorated credits
  • If you cancel (or pause) and later return, a $150 setup fee applies per site
  • Cancelation revokes access to any software licenses provided under your plan
  • Clients are responsible for managing their site post-cancelation
  • All outstanding invoices are due immediately upon cancelation
  • To cancel: Email support@wpsimplifyd.com

07. Client Responsibilities

  • Sites must be functional and malware-free before joining (otherwise, Website Rescue is required starting at $100)
  • Clients are responsible for existing third-party plugin licenses
  • Access required: WordPress admin, hosting control panel, s/FTP, and DNS (if needed)
  • If you use a non-recommended host, extra time may be billed for support limitations

08. Use of AI

To work faster and smarter, WPSimplifyd may use trusted AI tools for:

  • Content editing
  • Code suggestions
  • Design exploration

These tools are only used with public-facing content or what you’ve approved. Sensitive or private data is never shared.

09. Legal Bits

  • WPSimplifyd is not affiliated with Automattic, WordPress, or WP Engine
  • Terms may be updated at any time (last update: October 2, 2025)
  • Questions? Email support@wpsimplifyd.com

WPSimplifyd is here to keep your WordPress site stable, secure, and performing its best — so you can focus on the work you actually enjoy.